More than six months after Zillow first pulled Matterport’s 3D tours from its website in October 2025, due to Matterport’s updated terms of service, the two companies are still debating whether Zillow can display the tours on its website.
In a statement on Wednesday, Matterport president Rob Hines wrote that his firm has “repeatedly told Zillow, both publicly and in direct letters to Zillow, that Matterport customers may post their Matterport tours on Zillow. Those rights and our relevant terms of service never changed, no matter how many times Zillow says otherwise.”
Hines added that Zillow has now asked for an “executed promise” from CoStar Group, which acquired Matterport in April 2024, reassuring Zillow that CoStar will not sue Zillow for posting Matterport tours. The firm maintains that despite changes to its terms of services, Matterport customers still own their own Matterport tours and “can post them wherever they want.”
Hines concluded his statement with a signed declaration that “Matterport customers own the Matterport tours they create and they can post them wherever they want, and CoStar Group will not sue Zillow for displaying them. WE PROMISE.”
Since pulling Matterport tours from its site, Zillow has continued to accept tours from other third-party vendors, while also offering Zillow’s own tour product Zillow 3D Home.
Zillow has maintained that CoStar’s “ambiguous application of their terms to their products create legal risk for many parties, including Zillow brands.”
“We have repeatedly requested CoStar provide clear, consistent and legally-binding terms directly to us so we can ensure Matterport tours are being shown in a compliant way across platforms,” a post on Zillow’s Front Porch blog, updated in January 2026, states. “CoStar and Matterport can operate their business however they choose, however, the current terms present risk for Zillow and we will not host Matterport media without clearly defined, public-facing terms that authorize us to do so. We’ve asked for specific changes and they have not been made. Until then, we will work with partners on alternative solutions.”
Last week, Zillow Rentals shared a post on LinkedIn stating that the firm was aware that CoStar “has been contacting our mutual partners saying they’re free to post their tours anywhere and pointing fingers at Zillow.” The post notes that CoStar “has a history of litigating matters about listing media, including their ongoing [copyright infringement] lawsuit against,” Zillow.
“When we asked CoStar for an executed promise not to sue if Matterport tours appear on Zillow, CoStar refused. CoStar has not been willing to back up its press releases with the pledge not to sue that we requested. If CoStar really wanted Matterport tours on Zillow, it would sign the pledge instead of pointing fingers on social media,” the post concluded.
When asked for an updated statement regarding Wednesday’s statement from Hines, a Zillow spokesperson directed HousingWire to the same LinkedIn post.
In a separate post on LinkedIn last week, CoStar Group founder and CEO Andy Florance noted that both Homes.com, which is owned by CoStar Group, and Realtor.com are currently displaying Matterport tours.
English